When a manager’s employees consistently make excuses, blame others for their lack of performance, refuse to perform job duties, or pollute the work environment with senseless gossip, this manager does not know how to spell High School...
High School is spelled “O-V-E-R.” IT’S OVER! ©
High School is OVER, and managers should not allow employees to bring this behavior to the workplace. When employees make excuses and blame others, they are not meeting the organization’s or the manager’s expectations. This works both ways; when the manager makes excuses or blames others, they are not meeting the employee or the organization’s expectations.
The Ladder of Accountability model applies this concept to coach employees on accountability by owning each issue and finding solutions. “Owning it” and “Finding Solutions” ensures that your employees are meeting the expectations of the organization and your expectations.
To assist managers coaching their employees, they can apply the Four of the Five Elements of Nature to leadership best practices:
1. Air (大気 ): Find Solutions- Managers can use the Air element to exercise their faith and trust in their employees to make the correct decisions when using the Ladder of Accountability.
2. Fire (火): Own It- The Fire element will assist managers with using the energy of their signature of excellence to take action to provide a positive customer and employee experience in their organization.
3. Water ( 水): Acknowledge Reality- Managers can embrace the Water element to guide employees to become critical thinkers by asking questions instead of telling the employee what to do. When using the Water element, managers must use their creativity to guide employees to flow into action!
4. Earth (土): Meeting Expectations- When using the Earth element, managers will need to ground their mindset to coach their employees into becoming critical thinkers when using the Ladder of Accountability.
The Ladder of Accountability is a powerful critical-thinking tool that assists employees and decision-makers in meeting the expectations of their customers and their organization. Employees and decision-makers can use it to own their problems, find solutions, and acknowledge the reality of what is and is not in their control. This tool demonstrates why employees and decision-makers need to avoid blaming others, making excuses, and being oblivious to issues at the workplace. Click on the link below to receive your free download.
Who Can Prevent Toxic Working Environments?...
The Manager!
To learn more about the Ladder of Accountability Lesson and other virtual seminar courses, click on this button:
Who can Prevent Toxic Working Environments?
