Kaizen (改善) is a Japanese term that translates as “Continuous Improvement”. Operational Intelligence is the body of knowledge an organization accumulates and transfers to each employee through its senior employees. When senior employees leave an organization, they take critical operational intelligence with them. Operations Kanri Tsūru [管理ツール] (i.e., Management Tool) is one of the innovative tools Aiki-Karate’s Leadership Consultants use to assist organizations with mitigating the loss of operational intelligence. This management tool re-energizes an organization’s existing Standard Operating Procedures (SOPs) by making them living documents that can adapt to the ever-changing business environments. Standard Operating Procedures (SOPs) are living/breathing documents designed to mitigate operational errors in departments and produce consistent results. Long-winded, boring SOPs that are not properly integrated into an organization’s culture will foster inconsistent results as well as spider webs and dust.
SOPs Must Explain:
How a procedure is to be completed.
Why a procedure is needed.
How procedure data is collected and stored.
How the quality of the procedure will be sustained over time.
Terms All Managers Need To Know:
Policies are the laws or rules of an organization.
A process describes “what” general steps are required to achieve a specific outcome.
A procedure describes the detailed instructions on “how” to complete a specific task.
Remember: The Recipe is the SOP.
SOPs should:
Be written by managers and staff who use the procedures.
Written in condensed and simplistic terms.
Be accompanied with flowcharts or other visual aids.
Be tested by a person outside of the originator’s department.
SOPs that use Operations Kanri Tsūru will improve consistency, productivity, quality control, compliance control, safety, knowledge transfer, and training. In addition, this management tool incorporates SOPs into an organization’s onboarding and training procedures. The Operational Balanced Score Card Course will teach you how to protect your business using 21st-century Doctoral Methodologies to improve the Standard Operating Procedures in your organization. For more information, click on the button below:
KAIZEN-BASED STANDARD OPERATING PROCEDURES
